If your fish arrives dead: We will require a photo of
the Koi so do not dispose of it. However distasteful it may be for you to do this, you will need to
cut the tail section off of the Koi and lay it on the ground with the remainder of the Koi for the
picture.
It is your responsibility to
put the koi in water that is good for the health of fish. Do not put fish into a pond without making
sure that the water has been treated with a water conditioner and tested for ammonia levels and
nitrates. The koi you receive has lived a long time already, and if it dies in your pond quite
honestly there is something wrong with your water.
